Shipping

Packaging

All Aurore de la Morinerie prints are carefully packaged by hand. Once purchased, each print is wrapped with acid-free tissue paper and placed in a custom black crate box with adequate coverage to protect the frame from any damage during shipment.

Shipping

Once ready, the prints can be sent to almost every country around the world. Shipping costs are included within the artwork price and will appear as 'free' in your cart when validating your purchase. 

Standard shipping for orders to France, the European Union and the Rest of the World take approximately 5-10 business days depending on stock availability and customs processing if applicable, and are tracked via HKDC / Royale International. They select the best shipping company depending on your location.

Please note that any additional taxes (customs, import, etc.) set by the customer's Country of purchase/delivery will be fully borne by the customer. We can not forecast their amount. 

Please make sure to enter your full contact details and mobile number for delivery.

If you wish to purchase more than one unit, please contact us at contact@auroredelamorinerie.com before placing your order.

Your tracking number will be sent to you as soon as your order is ready to be sent. You will be requested to sign upon reception of your package. If you require any other shipping carrier, such as Fedex or other, please contact us at contact@auroredelamorinerie.com.

Payment

Secure payment via credit card is made online via PayPal.To pay with a bank wire transfer, please contact us at: contact@auroredelamorinerie.com. Once your payment has been processed, an invoice will automatically be issued and emailed to you.

Return Policy

Upon delivery, it is your responsibility to make sure the parcel is in good shape and its content has not been damaged. Do not sign a delivery slip if your order is damaged, as no claims will be honored if the delivery slip has been signed. In case of a problem, please return the parcel to the shipping company within 15 days of reception and require that they write down the nature of the complaint. On the same day, please contact our customer service at contact@auroredelamorinerie.com. Your item will be refunded or replaced depending on stock availability as soon as we receive the returned parcel back.
During a 14-day period following the reception of your order, you may make a request for a return or a refund by emailing us at contact@auroredelamorinerie.com. The item must be returned in is perfect original condition, in its original wrapping. The return parcel must be properly insured and trackable. Shipping fees are paid by the customer.

Question

You can view our general sales conditions here. If you have any other specific question regarding shipments or framing options, please feel free to email us at: contact@auroredelamorinerie.com.