Default shipping carrier is La Poste and your etching will be sent with the tracked Colissimo parcel solution requiring a signature upon delivery. If you require any other shipping carrier, such as Chronopost or Fedex, please contact us through the contact page. Please also contact us in case you order more than 3 etchings : firstname.lastname@example.org
PAYMENT Secure payment is made online with PayPal. You can also pay with a bank wire transfer. In that case please send us a request for our IBAN at: email@example.com. SHIPPING FEES All shipping fees are included in the displayed prices. A fixed price has been calculated for Europe and International delivery. Shipping is free for France.If you need an invoice, please contact us firstname.lastname@example.org
TIME OF DELIVERY All orders are processed within 4 opening days (fom Monday to Friday excluding holidays).Colissimo delivery from La Poste will take 5 to 7 opening days after shipment. For any order of a framed etching, a 3 week delay must be added to the delivery. Your tracking number will be sent to you as soon as your order is ready to be sent.
RETURN POLICY Upon delivery, it is your responsibility to make sure the parcel is in good shape and its content has not been damaged.In case of a problem, please return the parcel to the deliverer (La Poste or a private carrier) and require that he write down the nature of the problem. On the same day, please contact out customer service. Do not sign a delivery slip if your order is damaged, as no claims will be honored if the delivery slip has been signed. Your item will be refunded or replaced as soon as we receive the returned parcel back.
During a 15-day period following reception of your order, you may make a request for a return or a refund by e-mailing us at email@example.comThe item must be returned in is perfect original condition, in its original wrapping. The return parcel must be properly insured and trackable. Shipping fees are paid by the customer.
For each etching, frames are hand-made to measure in a Parisian workshop. The frame use noble materials with high-end finish. Frames are available in two colours: natural oak or walnut-coloured oak.Hand-making the frame adds 3 weeks to the delivery.Framed engravings are shipped in an adequate parcel.
Please contact us in case you order more than three copies of the same item. If you are interested in a future collaboration, please e-mail firstname.lastname@example.org
All rights reserved @auroredelamorinerie
The artist, having taken the initiative of his creation, remains the owner of the rights of her work, as defined by French law. The rights of representation and of reproduction of the works presented on the site auroredelamorinerie.com belong to the artist.